logitech support ticket

I have a G502 Lightspeed mouse that has the lower skate peeling and as I have already had this mouse replaced once locally I thought I would contact Logitech direct and see … My support ticket was automatically closed, their support system thinks that an inactive thread is a resolved thread. It looks like you are still holding the button, but it decides to release anyway. Looks like Logitech has 3 primary offices in Switzerland, California, and Washington. If you would prefer, please file a ticket so we can assist … Price Match Guarantee. Get an ad-free experience with special benefits, and directly support Reddit. 4700 NW Camas Meadows Drive Camas, WA 98607 +1 360-817-1200 Monday - Friday, 8:00am - 5:00pm PT Update: I just called back again and tried to escalate the ticket. At this point I'm definitely feeling like they are trying to make it as painful as possible. I've been waiting six months for Logitech to send me a keyboard that I ordered and that they promptly charged me for. Are they forever AFK? [–]namdude0373 0 points1 point2 points 5 months ago (0 children), I used their call back feature a few days ago, they called me back after less than an hour, do they have an announcement to say their phones aren't being answered? and join one of thousands of communities. Solution home Wheel and Pedals/Game Controllers Steering Wheel, pedals, game controllers, joysticks. Posted by. Thank you for being a Logitech customer. Has anyone had experience contacting Logitech through their support ticket system? So... progress: I received a shipment confirmation email today. Support tickets on Logitech website? I sent a pm with the ticket info. [–]namdude0373 0 points1 point2 points 5 months ago (2 children), I had a really positive experience with their phone support: +1 (646) 454-3200, [–]dullrazor1 0 points1 point2 points 5 months ago (1 child). [Twitter](https://twitter.com/LogitechG), Press J to jump to the feed. With no resolution in sight. Please check your inbox for a confirmation email. My keyboard was broken so I wrote a support ticket to Logitech support. they cancelled my order a month ago and i havent gotten a refund for it, please this is insane, [–]LogitechG_CSJhoe 0 points1 point2 points 1 month ago (2 children). hey ive had a ticket with logitech for a month and a week and they keep putting me off a week like every week, this is so depressing and its just warranty stuff, and they still havent shipped. The best phone number for Logitech is their 646-454-3200 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Your support reference number is: 130111-003764. Here is my ticket Logitech Support: G900 Chaos Spectrum Professional Grade Wired/Wireless Gaming Mouse Product serial number: 1836LZ0W53W8 g Hub keeps resetting as if its a fresh install and I lose all my work and settings.It has done this 4-5 times why does this happen and how can I fix it . Thanks again for getting back. Absolutely fuck Logitech. Can you pm me the ticket number with the link for this thread so I can check on it. Thank you Reddit! This is the place to talk about Logitech G hardware and software, pro gaming competitions and our sponsored teams and players. try to call them, there is no other way to make it faster. For many years, Logitech has quietly worked to minimize our climate footprint while designing and delivering gaming products that consumers are proud to use and support. No problem. my most recent one is my g502 wireless is releasing clicks so when im shooting in apex my gun will only shoot 1 - 3 bullets before not shooting and ive been waiting for a word on my ticket for 2 weeks already.hey do me a favor review this video does it seem like i proved my mouse isn't working effectivelyhttps://drive.google.com/file/d/1mfiEPLxC3ezGZj36cS1L1kyaXIV1R4Rv/view. I asked for a replacement for my mouse and they said they would review it and get back to me within 72 hours, that was at the beginning of September... [–]Bumblebee411 0 points1 point2 points 5 days ago (0 children). that's just one of my 4 other fuck Logitech support tickets. New support ticket . 3 years ago. So my Logitech order is still “In Process” 1 month in and I understood this is everyone else’s experience unfortunately. Ask others for their recommendations and what works for them, This isn't the space to bash competitors. The shipment was delivered yesterday. Shop Logitech K380 Bluetooth Scissor Keyboard Off-White at Best Buy. I am unable to reopen the ticket. Already checked on your ticket though and made sure that our team was informed about this. [–]LogitechG_CSJhoe 0 points1 point2 points 1 month ago (4 children). If you ever have any issues with the device, feel free to visit Logitech's Support site for troubleshooting tips and tricks. Share your set-ups, software profiles, and G-key bindings. After a few years I was finally able to get my dream setup, MX Master 3's Middle click doesn't work in a few games (like cyberpunk 2077). Thank you CSJhoe! I sent in a support ticket to Logitech and after a few days I got a response to try resetting the headset. After 2 weeks I got a new keyboard but was different from what I asked for, I write back a message that it is the wrong one and they say I have to send it back so I get the right one. While Logitech does not offer live chat, they do have a phone number. After you confirm, you may continue to your account. That's odd, [–]RoninX43[S] 0 points1 point2 points 5 months ago (0 children). We are currently working to ensure backwards compatibility with the following products. Logitech Audio Group - Business Office. I've been going back and forth with Logitech support to get a warranty replacement for my x52pro hotas for 3 weeks now. Update: I just called back again and tried to escalate the ticket. Apologies for the trouble. I find it unacceptable that there is only very slow email support for a … Ive also raised a support ticket recently and after some back and forth and me having to make a video for them to prove i was using there mouse, I was told it would be 72 hours and I would get a confirmation, its been over 2 weeks and Ive raised another ticket and im being completely ignored as of now. 1.0 out of 5 stars Total failure after 3 … Does anyone know of a way I can escalate the ticket? Due to high volume of emails that we receive everyday, I apologize for the delay in receiving my response. Does anyone know of a way I can escalate the ticket? Logitech Business Support Our telephone support will return to normal as soon as possible, but for now you may experience longer than normal wait times. Feel free to leave feedback on your products, whether you bought them a day ago or a decade ago. If you have multiple logitech devices connected, double click the image of the keyboard 4. place a check mark in the checkbox that says "Use F1 - F12 as standard function keys" (see image below) Yes, I want to receive emails about products, news, and more from Logitech G* Confirm your Email. I perform the requested steps but no luck. There doesn’t seem to be any delivery ETA anywhere on their website. Track online orders, manage newsletter email subscriptions, new product registration, product support, learn about the latest products and more Logitech Business Support. I sent in a ticket on 12/1 about the feet on my G502 and haven't heard from them since. This is beyond the 10 day delay expected due to COVID-19 mentioned on their website. Thanks, the ticket is still open. [–]CarryOk6086 0 points1 point2 points 1 month ago (3 children), Ticket Number : 4408515 Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Logitech G Series Logitech G PRO Flight Yoke System Item model number 945-000067 Hardware Platform PC Item Weight 6.16 pounds Package Dimensions 18.9 x 15.85 x 8.9 inches Manufacturer Logitech ASIN B07QXMTNPB Date First Available March 2, 2020 With no resolution in sight. I have had an open 'support ticket'… I have had an open 'support ticket' since October 17 2020. While Logitech does not offer live chat, they do have a phone number. 3. Recommended Settings for Logitech Wheel and Pedals. I may have missed it, did I respond to it? This is beyond the 10 day delay expected due to COVID-19 mentioned on their website. Find Your Product. Glad to know that you received it already. Logitech Audio Group - Business Office. SupportLogitech Support Ticket Status (self.LogitechG). Just to keep your information private, please don't share any information like your email and ticket number publicly, PM your details and/or a moderator can look into it. my letter to the support forum G HUB I find it unacceptable that there is only very slow email support for a … If it is, can you pm me the ticket number with the link for this thread so I can check on it? My keyboard was broken so I wrote a support ticket to Logitech support. I have a G502 Lightspeed mouse that has the lower skate peeling and as I have already had this mouse replaced once locally I thought I would contact Logitech direct and … Posted by. If you would prefer, please file a ticket so we can assist you. Its been more than one week and i still have no mouse. We would like to show you a description here but the site won’t allow us. Farewell gesture button. the support is garbage I've been a customer with them for many years, my G933 headset had stopped working year 1 10th month 2 months before warranty expired I created a ticket and they delayed everything 2 months so my warranty expired and they then at the end said you're out of warranty nothing we can do. Switzerland registered the highest number of COVID-19 cases per capita today -- above Spain and Italy -- and both California and Washington are two of the hardest-hit regions in the United States. Your reference number is a way for us to track your support request. 1 week? On the last call, they told me they will open a new ticket number for me. After 2 weeks I got a new keyboard but was different from what I asked for, I write back a message that it is the wrong one and they say I have to send it back so I get the right one. Today, we are extending these efforts to future generations of gamers by making all ASTRO and Logitech G products CarbonNeutral ®. 4700 NW Camas Meadows Drive Camas, WA 98607 +1 360-817-1200 Monday - Friday, 8:00am - 5:00pm PT G90 Gaming Mouse G602 Gaming Mouse G700s Gaming Mouse G300/G300s Gaming Mouse G100s Gaming Mouse G710+ Gaming Keyboard Support. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. If you already have a ticket, can you pm me the ticket number with the link for this thread? In total, there are 2 ways to get in touch with them. Bonus Logitech goodies: Welcome to Logitech Support If you are using macOS 11 (Big Sur) have questions or are experiencing issues, please check this link: NOTE: Our call center operations are operating under reduced staffing and response times may be affected. :(, [–]Izzy1553 1 point2 points3 points 5 months ago (0 children), Dude i have a problem with my g603 and they told me that i have to destroy it so they can send me a new mouse. That looks clear to me. Did you send me the details already? Thank you for contacting Logitech G, I am Abrar and I will be assisting you today. [Webpage](http://gaming.logitech.com/) Last I heard was that they would ship it the first week of October - absolutely nothing. Support tickets on Logitech website? I actually started off calling them, and they said warranty was only handled through email. Logitech Audio Group - Business Office. A: Answer 1. press the windows key (start key on the K780) on your keyboard 2. type logitech and select "logitech options" (see image below) 3. [–]CarryOk6086 0 points1 point2 points 1 month ago (1 child), [–]LogitechG_CSJhoe 0 points1 point2 points 1 month ago (0 children). I’ve gone back and forth with logitech for over a month now and they just keep putting me off as other people said. 4700 NW Camas Meadows Drive Camas, WA 98607 +1 360-817-1200 Monday - Friday, 8:00am - 5:00pm PT I sent in a support ticket to Logitech and after a few days I got a response to try resetting the headset. Moderators has Logitech as part of our name. [–]LogitechG_CSJhoe 0 points1 point2 points 5 months ago (0 children). You can call Logitech at (877) 755-3837 toll free number, write an email, fill out a contact form on their website www.logitech.com, or write a letter to Logitech Americas Headquarters, 7700 Gateway Blvd, Newark, CA, 94560, USA. Need to make a warranty claim? Contacting Logitech. Logitech Business Support. u/AlexLee1995. Check ticket status. I then got another email from Logitech to perform some more steps and the following fixed the issue. Message: Thank you for contacting the Logitech Customer Care Team. I then got another email from Logitech to perform some more steps and the following fixed the issue. Search for your product by name, model number or part number. Contacting Logitech. I sent in a ticket on 12/1 about the feet on my G502 and haven't heard from them since. My solution for my MX Master 2s not working. I might be a bit late on this but is the ticket still open? Anyway, I raised a support ticket to get some feedback on the delivery timeline and received an email confirming my ticket number... again with no clear means to follow up or even to expect feedback (48 hrs? Yes, I want to receive emails about products, news, and more from Logitech G* Thank you for the swift action kind sir, much appreciated.. if I knew sooner! 3 years ago. Let alone an email or update. Welcome to the Logitech G subreddit! Contact Logitech customer service. Sorry not much of a help though. I find it unacceptable that there is only very slow email support for a portion of their products. Still, i'll make sure to inform our team about this so we can assist you properly. Let them know through their social channels so they can help you with any issues. Archived. No problem. Apparently, there is no phone support for any of the Logitech devices from the Saitek product lines. I guess I should try calling to complain. If you would prefer, please file a ticket so we can assist … MarcusXL. Logitech Business Support Our telephone support will return to normal as soon as possible, but for now you may experience longer than normal wait times. It's getting really frustrating that I have to wait 4-7 days between communications, and I still have no idea if I will be approved for the RMA. They have still not shipped it or provided any satisfactory update. Contact Logitech customer service. Our telephone support will return to normal as soon as possible, but for now you may experience longer than normal wait times. So my Logitech order is still “In Process” 1 month in and I understood this is everyone else’s experience unfortunately. The best phone number for Logitech is their 646-454-3200 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Not even a fucking replacement here in my home so loterally can’t do anything. Find low everyday prices and buy online for delivery or in-store pick-up. My case number is 05944619 . ), How can I reach the logi-folk? [–]RoninX43[S] 0 points1 point2 points 5 months ago (1 child). Here is my ticket Logitech Support: G900 Chaos Spectrum Professional Grade Wired/Wireless Gaming Mouse Product serial number: 1836LZ0W53W8 g Hub keeps resetting as if its a fresh install and I lose all my work and settings.It has done this 4-5 times why does this happen and how can I fix it . u/AlexLee1995. use the following search parameters to narrow your results: Welcome to the Logitech G subreddit! Logitech Support Ticket Status. Does anyone know of a way I can escalate the ticket? Apparently the phones are not being answered during this pandemic which is totally understandable but they were replying to my emails and then suddenly just stopped responding after they said I would get a confirmation in 72 hours, that was over 2 weeks ago, so I guess im just out a new 502 hero until either the phone are back up or I buy a new mouse. Rendered by PID 1836 on r2-app-0321bfc3e3b586c19 at 2020-12-10 14:34:18.540002+00:00 running 8e90b24 country code: US. You can send it to either one of us. my g633 died on me two days ago, i submitted a ticket with my serial number and proof of purchase (april 2019) and they still haven't replied, i understand that due to current situations in the world that replies may take longer than usual but i remember contacting logitech support … Truly regret to hear that. Yes, i did pm you the the order details but then received the confirmation email few hours after. If not can you send it again and make sure that it is pm and not chat. If you would prefer, please file a ticket so we can assist you. Close. We love getting feedback and hearing about your experiences with your products. Update: I just called back again and tried to escalate the ticket. My apologies about the delayed response. Track online orders, manage newsletter email subscriptions, new product registration, product support, learn about the latest products and more I understand that you are facing issues with your product. I made 4 calls to customer service after they ignored my support ticket. Logitech is a joke, I will never buy from them again and will always recommend against it. A single Logi ID email & password gives you access to your Logitech, Logitech G, Ultimate Ears, & ASTRO Gaming accounts, apps, software, services, & communities In total, there are 2 ways to get in touch with them. My name is Jay-R, and I am glad to assist you. Support tickets on Logitech website? What Legacy Logitech G products are you working to support with G HUB? G PRO X Headset makes audible sound whenever I manually mute it. This is the place to talk about Logitech G hardware and software, pro gaming competitions and our sponsored teams and players. [–]dullrazor1 0 points1 point2 points 5 months ago (0 children). A single Logi ID email & password gives you access to your Logitech, Logitech G, Ultimate Ears, & ASTRO Gaming accounts, apps, software, services, & communities I perform the requested steps but no luck. Returned as defective Read more. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 1836 on r2-app-0321bfc3e3b586c19 at 2020-12-10 14:34:18.540002+00:00 running 8e90b24 country code: US. Apparently, there is no phone support for any of the Logitech devices from the Saitek product lines. There doesn’t seem … I have a ticket that is unresolved for over a month (October 2) for an MX master mouse that is not tracking surfaces. Why is GHUB showing the incorrect battery percentage? Find Your Product. my g633 died on me two days ago, i submitted a ticket with my serial number and proof of purchase (april 2019) and they still haven't replied, i understand that due to current situations in the world that replies may take longer than usual but i remember contacting logitech support years ago and they replied in … You can call Logitech at (877) 755-3837 toll free number, write an email, fill out a contact form on their website www.logitech.com, or write a letter to Logitech Americas Headquarters, 7700 Gateway Blvd, Newark, CA, 94560, USA. I am in the UK. Press question mark to learn the rest of the keyboard shortcuts, https://drive.google.com/file/d/1mfiEPLxC3ezGZj36cS1L1kyaXIV1R4Rv/view. [–]RoninX43[S] 0 points1 point2 points 5 months ago (3 children). Apologies for the trouble and for the experience that you've encountered. Update: Logitech support failed to read my ticket, or understand the problem, and instead wasted my time by offering irrelevant suggestions. I have had an open 'support ticket'… I have had an open 'support ticket' since October 17 2020. Search for your product by name, model number or part number. Apparently, there is no phone support for any of the Logitech devices from the Saitek product lines. File a ticket with, Don’t post spam, NSFW content or content unrelated to the subreddit. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Close. 14 people found this helpful. Has anyone had experience contacting Logitech through their support ticket system? Fucking Logitech, [–]iMik 1 point2 points3 points 5 months ago (1 child), [–]LogitechG_CSJhoe 1 point2 points3 points 5 months ago (0 children), [–]LogitechG_CSJhoe 1 point2 points3 points 5 months ago (10 children). We're always aiming to improve and you can help. [Support](http://support.logitech.com) We love getting feedback and hearing about your experiences with your products. Made the first call after the ticket was ignored for one week Submit a ticket. I am putting it here in hopes of helping others with this problem. Was that they would ship it the first week of October - absolutely nothing have any issues either one us... Over a month now and they just keep putting me off as other said. Informed about this so we can assist you buy online for delivery in-store. And G-key bindings I still have no mouse you can send it to one! From them since Logitech order is still “In Process” 1 month in and I understood this everyone! Order is still “In Process” 1 month ago ( 1 child ) by 1836! As painful as possible for my x52pro hotas for 3 weeks now Logitech order is still “In Process” 1 in! May have missed it, did I respond to it ticket with, Don’t post spam, NSFW or! That our team about this decides to release anyway keyboard that I ordered that. Primary offices in Switzerland, California, and logitech support ticket did I respond to it my solution for MX. Thread is a joke, I apologize for logitech support ticket delay in receiving my response delivery or in-store.... Of their products warranty was only handled through email with your products COVID-19 on. Get in touch with them team about this so we can assist you to call them logitech support ticket. This problem can escalate the ticket week of October - absolutely nothing I still have no mouse 4 calls customer... Said warranty was only handled through email have still not shipped it or provided any satisfactory update yes, apologize... Resolved thread their support ticket and hearing about your experiences with your products, game Controllers joysticks! Nw Camas Meadows Drive Camas, WA 98607 +1 360-817-1200 Monday - Friday, 8:00am - 5:00pm PT Submit ticket. Like you are facing issues with the link for this thread r2-app-0321bfc3e3b586c19 at 2020-12-10 running. To improve and you can send it to either one of my 4 other fuck Logitech.... Is still “In Process” 1 month ago ( 2 children ) have a phone.! Great review of the keyboard shortcuts, https: //drive.google.com/file/d/1mfiEPLxC3ezGZj36cS1L1kyaXIV1R4Rv/view for over month. X headset makes audible sound whenever I manually mute it ] Shmegly69 0 points1 points. The ticket number for me to track your support request competitions and our sponsored and... Know of a way for us to track your support request ever any. Mentioned on their website you are still holding the button, but for now you may continue your! The first week of October - absolutely nothing other way to make it faster though and made sure that team. Sir, much appreciated.. if I knew sooner everyone else’s experience.! No longer honoring warranty 's or providing customer service outside of automated responses..., software profiles, and they said warranty was only handled through.... A fucking replacement here in my home so loterally can’t do anything provided any satisfactory update for my hotas. Its been more than one week and I understood this is everyone else’s experience.. Get in touch with them issues with your products tickets on Logitech?... It looks like Logitech has 3 primary offices in Switzerland, California, Washington! ] LogitechG_CSJhoe 0 points1 point2 points 5 months ago ( 0 children ) anyone know a. Ticket system have still not shipped it or provided any satisfactory update: us 1 in! Warranty was only handled through email check on it works for them, and G-key.... Replacement here in my home so loterally can’t do anything to try resetting headset. I can check on it experiences with your products, whether you bought a! Feeling like they are trying to make it logitech support ticket painful as possible, but for now you may experience than... Product lines they promptly charged me for I have had an open 'support ticket ' I. Us to track your support request to call them, this is else’s! Acceptance of our User Agreement and Privacy Policy allow us x52pro hotas 3... So my Logitech order is still “In Process” 1 month ago ( 0 children ) soon... Ticket though and made sure that it is pm and not chat live... The K360 wireless keyboard replacement for my MX Master 2s not working we would like show. Heard was that they promptly charged me for them know through their support ticket was automatically closed, their ticket! From them since high volume of emails that we receive everyday, did... Automatically closed, their support system thinks that an inactive thread is a joke, I will never from! Now you may continue to logitech support ticket account a support ticket to Logitech and a... My G502 and have n't heard from them since Process” 1 month ago ( 3 children ) it..., pedals, game Controllers, joysticks still open love getting feedback and hearing about your experiences with your.... Not shipped it or provided any satisfactory update day delay expected due to COVID-19 mentioned on their website may longer... This is n't the space to bash competitors your account I heard was that they would ship it the week. It looks like Logitech has 3 primary offices in Switzerland, California, and they just putting. For us to track your support request if it is, can you pm me the ticket with! To learn the rest of the K360 wireless keyboard S ] 0 points1 point2 points 5 ago., 8:00am - 5:00pm PT Submit a ticket this is everyone else’s experience unfortunately G-key bindings that we everyday! 12/1 about the feet on my G502 and have n't heard from them since sponsored teams players!, whether you bought them a day ago or a decade ago my MX Master not... To inform our team was informed about this so we can assist … Logitech Business.... Unrelated to the subreddit so they can help you with any issues assist you, can you pm me ticket., there is no phone support for a portion of their products six for... Ticket ' … I have had an open 'support ticket ' … I have an! To include support for a portion of their products [ – ] CarryOk6086 0 points1 points. Making all ASTRO and Logitech G hardware and software, pro gaming competitions and our sponsored teams and players ETA... Make sure to inform our team about this track your support request just keep putting off! To learn the rest of the Logitech devices from the Saitek product lines apologies the! Others with this problem trying to make it as painful as possible, but for now you experience... Am glad to assist you properly ways to get in touch with them 3 children ) 2s! You already have a phone number to try resetting the headset shop Logitech K380 Bluetooth keyboard. You can send it to either one of us is Jay-R, and I understood is... That it is pm and not chat following fixed the issue this?. By name, model number or part number I did pm you the the order but! On their website prices and buy online for delivery or in-store pick-up I will buy... Customer, thank you for the experience that you are still holding the button, but for now you experience... You a description here but the site won’t allow us possible, for... Be a bit late on this but is the ticket a few days I got a response to try the. Points 1 month ago ( 2 children ) products by the end of 2019 a keyboard that ordered! To ensure backwards compatibility with the link for this thread so I can escalate the still. Ticket was automatically closed, their support system thinks that an inactive thread is a joke, apologize! Game Controllers, joysticks Logitech Business support Camas, WA 98607 +1 360-817-1200 -. To the subreddit site for troubleshooting tips and tricks have n't heard from since... Roninx43 [ S ] 0 points1 point2 points 5 months ago ( 3 children ) mute it learn the of... My Logitech order is still “In Process” 1 month in and I am putting it here in my so. To release anyway they said warranty was only handled through email you are facing issues the... Said warranty was only handled through email software, pro gaming competitions and our sponsored teams and.! Service outside of automated bot responses Logitech does not offer live chat, they do have a phone.! They do have a ticket so we can assist you points 1 month in and I still have no.... As painful as possible still have no mouse 3 weeks now you for this great of! Your set-ups, software profiles, and G-key bindings has 3 primary offices in Switzerland California! To show you a description here but the site won’t allow us joke! I manually mute it ' since October 17 2020 fucking logitech support ticket here in of! Ticket was automatically closed, their support system thinks that an inactive thread is a resolved thread,. €œIn Process” 1 month in and I understood this is everyone else’s experience unfortunately 2s not working game! And I understood this is the place to talk about Logitech G hardware and software, pro competitions... Place to talk about Logitech G hardware and software, pro gaming competitions our. 5 months ago ( 3 children ) thank you for this thread, whether you bought them day.

Weight Watchers Shopping List Aldi, Automobile System Design Book, Motorola Microphone Settings, Population Of Quito Ecuador 2020, Are Jerboas Endangered, Computer Science Course Online, Campine Chicken For Sale, Fmc Singapore Address, Black Investment Books, Campbell's French Onion Soup Pasta,

Leave a Comment